Privacy Policy

At 𝐜𝐨𝐳𝐲𝐥𝐨𝐮𝐧𝐠𝐞, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to protect your data.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact our customer service

  • Participate in promotions, surveys, or giveaways

This information may include:

  • Personal Information: Name, email address, phone number, shipping address, billing address.

  • Payment Information: Credit/debit card details or other payment method details.

  • Order Information: Items purchased, shipping details, order history.

  • Device and Usage Information: IP address, browser type, operating system, and interactions with our website (using cookies and analytics).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery

  • Communicate with you about your orders, promotions, and updates

  • Improve our website and customer experience

  • Offer personalized recommendations based on your browsing and purchase history

  • Respond to your customer service inquiries

  • Process payments securely

  • Comply with legal obligations and resolve disputes

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to:

  • Service Providers: To fulfill orders, process payments, and deliver products, such as shipping carriers, payment processors, and marketing partners.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Data Security

We implement security measures to protect your personal information from unauthorized access or disclosure. This includes encryption technologies and secure payment gateways. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences

  • Track website usage and analyze user behavior

  • Provide targeted advertising or offers

You can control cookie settings through your browser settings, but note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information at any time by logging into your account or contacting us.

  • Request the deletion of your personal information, subject to applicable legal restrictions.

  • Opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

𝐜𝐨𝐳𝐲𝐥𝐨𝐮𝐧𝐠𝐞
Email: cozyloungee@gmail.com
Phone: 0111 9494 953